Drop Science™Drop Science™

Return Policy

Everyone here at Drop Science thank you for your purchase and every purchase you make with us should be as great as possible, however we understand that sometimes you may have ordered something by accident or decided that something you purchased just wasn't what you wanted. We totally understand this inconvenience and want to make this process as easy possible so returning an item is never a burden.

To complete a return, please send us an email via our contact form and include these details in the message content for submitting a successful return request ( * means these fields are required):

  • FIRST NAME *
  • LAST NAME *
  • EMAIL *
  • TELEPHONE
  • ORDER ID *
  • ORDER DATE
  • REASON FOR RETURN *

Once you send us the required information, please allow up to 72-hrs before receiving an return email

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it (un-opened and un-used). It must also be in the original packaging.

DOA (Dead on Arrival) Policy

As we take every quality control factor into consideration when shipping products to you, there are some instances beyond our control when items may have been damaged in shipping or are not working (DOA). These items must be returned within our 30 day warranty policy.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@dropscience.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@dropscience.com and send your item to: 2305 Ashland Street, suit C #369, Ashland Oregon US 97520.

Gifts -

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping -

To return your product, you should mail your product to: 2305 Ashland Street, suit C #369, Ashland Oregon US 97520.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.